SARA NL

Extremely rude store manager. I ordered a shorts for my son and received an ugly polo shirt. I was told it was impossible to return the item in store because it was Inditexs problem and not the stores problem. Only solution was to contact customer support. After a long chat with customer support they advised me to return the item in store 😵‍💫

M · juli 2026

6/19時 店裡正在大特價 挑了一個系列的衣服標籤上全部貼了打折貼紙 試穿後排隊結帳店員卻和我說這是新商品沒有打折 希望貴店店員之後能多加注意避免貼錯浪費客人時間 這不是一件兩件貼錯而已是整個系列全部都搞錯了

B · juli 2026

Good and amazing people while doing service only one thing that was a little slow and not organized

Pavlo · juni 2026

Vroeg van te voren of het mogelijk was of ik me bon in m’n mail mocht maar geen antwoord op gekregen en daarna opdringerig verteld dat ik met de pin moest betalen terwijl ik me telefoon al in me hand had om af te rekenen.

M · juni 2026

Terrible customer service. I know not to expect much when I enter these types of retail stores but this was far below expectations. First of all, I went to look at an item on a rack, the employee saw me do this on his way to grab the rack and he still took it and left as I was reaching to have a look. Did not stop and say please have a look. Second, in the fitting room, I asked politely if I could have someone check for two sizes for me, and it was the first time I heard an employee say “you can go by yourself” in a retailer store. At least some form of customer service can and should exist. Two stars only because their self check out is convenient.

Tamara · juni 2026