Grillroom Pizzeria Maestro

Als je lekker wilt eten, is dit het adres. Beleef het bij MAESTRO. Het is echt proberen waard als je er niet bent geweest.

Ibrahim · juli 2026

Gisteren twee pizza's besteld zo verschrikkelijk zout één pizza was kaas zo hard één klein stukje gegeten koud alles weggegooid nee ik bestel er niet meer

Michel · juni 2026

Completely unacceptable management - Recurrent issues This is the second or third time I have had problems with this place, but today was the absolute limit. I placed an order at 15:18 (Order ref: Tj9ytc) for a durum and fries. After keeping me waiting for over two hours with zero updates, the restaurant cancelled the order out of nowhere at 17:30. During those two hours, I tried calling their number continuously, but the line was completely unavailable. When I finally managed to reach them later, they claimed they had a "power outage". The employee then asked if I still wanted my order. Since I hadn't eaten anything all afternoon, I said yes. They replied, "Yes, give me a moment," and hung up. I never heard back from anyone—no call, no update, absolutely nothing. Technical issues can happen, but keeping a customer waiting for two hours, lying to them during a call to keep them waiting even longer, and then ghosting them is an absolute joke. Now, not only did they leave me without food for the entire afternoon, but they are also holding my money for days until the refund processes. Utterly unprofessional, terrible customer care, and a complete waste of time. Avoid this place at all costs. Your response is just a list of excuses to save face. First, if your systems were completely down the whole time, why did the app explicitly state that my order was "on its way"? Someone manually updated that status. Second, do not hide behind the power outage for your terrible customer service. When I finally managed to reach you on the phone, your employee understood me perfectly. They asked me if I still wanted the food, I said yes because I had been waiting for over two hours, and they literally told me: "Give me a moment, I will call you right back." Nobody ever called. You simply ghosted a regular customer and left me hungry. That is not a "technical issue"; that is a complete lack of professionalism and interest. You mention your 20 years of reputation, but living in the past won't save your business today. The reality now is that your customer service is nonexistent, your staff needs a serious reality check or a complete overhaul, and you are failing the customers who spend money at your place. Stop making excuses and start taking responsibility.

Abde · juni 2026

Beyond the food itself, I can confidently state that their customer service is not just abysmal—it is completely nonexistent. It is unacceptable to treat regular customers this way. We spend our hard-earned money here consistently, only to be left hungry, ignored, and completely dissatisfied. Management needs to wake up and drastically improve their operations and customer support, because running a business with this level of incompetence is unsustainable. In the long run, people will realize how poorly managed this place is, and it is bound to fail. They clearly do not care about customer loyalty at all. Avoid this place at all costs.

abdellah · juni 2026

Unprofessional and consistently incompetent I honestly do not understand how a business like this manages to stay open. Their food is nothing spectacular to begin with, so you would think they would at least try to offer decent service. However, they consistently make massive, unacceptable mistakes. This isn't a one-time oversight or a bad day; this is simply their standard level of operation. The sheer lack of competence and organization is mind-boggling. If you cannot handle basic orders or manage a kitchen properly, you shouldn't be running a food business. Total lack of respect for customers who spend their money here. Save yourself the frustration and go somewhere else.

Mohame · juni 2026