De Waterreus

With great regret, I am posting this feedback about my experience at De Waterreus yesterday. I had made a reservation for dinner with a group of friends. When we arrived, the manager warmly welcomed us and told us to choose any table we liked. We found a table outside and decided to sit there. Before I even had the chance to sit down, a waitress abruptly snatched the chair away from me and said, “Rustig aan, jij” (“Calm down, you”). I was completely shocked. What hurt even more was that, despite being with a group of white friends, she singled me out. I am a brown person, and in that moment, I genuinely felt targeted. What I saw in her eyes was pure hate. This experience was deeply upsetting because De Waterreus has always been one of my favorite places. I have visited many times with my family and friends, and I have always found the staff to be friendly, welcoming, and professional. That is exactly why this incident hurt so much, it was completely out of character with every previous experience I’ve had there. It only takes one person’s behavior to overshadow years of positive memories. I sincerely hope management looks into this matter, because no guest should ever be made to feel humiliated or singled out in this way.

Tara · juli 2026

We hebben hier super lekker gegeten. Een zalige restaurant aan de zee. Leuke zitplaatsen ook. Heel vriendelijk personeel ook. Een minpuntje is echt wel dat je als klant moet betalen voor WC. Ik begrijp wel dat het aan strand ligt en daarom niet wil dat iedereen binnenkomt maar jullie kunnen wel een systeem bedenken waar de klanten bijvoorbeeld een code krijgen. Maar dit is echt heel lastig als klant. We hebben minimum 5 euro gegeven aan wc omdat we zeker 5 keer naar wc zijn gegaan :D Dit vind ik niet kunnen sorry.

SevimB · juli 2026

Les clients doivent payer pour aller aux toilettes. Et le barman m'a refusé un verre d'eau.

Hédi · juli 2026

Miserable customer service. We are part of a french party. We were allowed to smoke cigarettes only in the reserved area, nowhere else. We were feeling like prisoners. Although you are paying a lot of money for be there you have to be restricted to smoke on the special areas. Such a bad customer service. And the manger tells you „I don’t care“. Even one star is too much.

Velizar · juli 2026

Terrible customer service and overpriced drinks and food. If you want to have a nice coffee or food there, that won’t be a nice one. Choose somewhere else.

Ayhan · juli 2026