Coop

Jammer dat het PostNL punt nu ook weg is.

Yara · juni 2025

Niet gek dat het gesloten is.het was een ongeregeld boel, asociale personeel. De goeie waren allang vertrokken. Alleen jammer vd postnl punt.

easy · april 2025

Jammer dat het weg gaat vandaar was de beste coop in rotterdam kralingen

Bram · april 2025

rip bozo 😹😹😹🫵🫵🫵. your monaco-esque prices will NOT be missed. may a cheaper shop open up in your place.

Matei · april 2025

I had an incredibly disappointing experience at Coop on March 7th at around 4:20 PM. I attempted to purchase figs, only to find that they had no barcode. When I pointed this out, the staff reacted rudely instead of handling the situation professionally. Instead of offering a solution, they told me to wait in another line just to pay for the product. When I explained that I couldn’t wait, they dismissively told me to “go put it back.” I rightfully pointed out that it was their mistake for selling a product without a barcode, and that it wasn’t my responsibility as a paying customer to return the item. Rather than addressing the issue appropriately, an employee began screaming at me, saying, “Make it make sense.” This is absolutely unacceptable behavior for customer service. Employees should be trained to take responsibility for store errors, not blame and mistreat customers. Coop needs to address this unprofessionalism immediately. Under Article 6:193 BW (Burgerlijk Wetboek) of Dutch consumer law, businesses are required to provide clear and fair treatment to customers. This includes not misleading or mistreating them during transactions. Additionally, according to Article 7:9 BW, when a store offers a product for sale, it is their responsibility to ensure the product is properly priced and identifiable at checkout. The lack of a barcode is the retailer’s fault, not the customer’s problem to fix. Furthermore, under Article 7:17 BW, the product must meet reasonable expectations of the consumer. Selling items without barcodes and then forcing customers to deal with the issue is both unreasonable and unprofessional. Employees demanding that a customer return a product due to their own mistake is a clear failure of service.

Maxwell · maart 2025